Refund & Cancellation Policy

Last Updated: May 19, 2026

1. Order Cancellation

Customer Cancellations: Orders can be cancelled within 2 minutes of placement for a full refund. Once the shop has accepted the order, a cancellation fee may apply.

Shop/Delivery Cancellations: If a shop or delivery partner cancels your order due to stock unavailability or logistics issues, a full refund will be processed immediately.

2. Refund Eligibility

• Defective or damaged products.
• Incorrect items delivered.
• Orders not delivered within the promised extended window.

3. Refund Timeline

Approved refunds are credited back to the original payment method (Bank Account, UPI, or Card) within 5-7 business days, depending on your bank's processing time.

4. Failed Payments

In case of a technical failure where the amount is deducted but the order is not placed, the amount will be automatically refunded by our payment partner (Razorpay/Cashfree) within 48-72 hours.

5. Contact Support

For any refund-related queries, please reach out to us at support@thannigo.com with your Order ID.